Harvard Business

NOVEMBER 2, 2018

Despite recent efforts to increase diversity in tech, the hiring and retention rates of underrepresented groups in the industry remain abysmal. I interviewed more than 50 people from underrepresented groups who have made it in the tech industry, asking them to help me understand why they weren’t applying for my open tech jobs.

Company 34

Company Recruiting Recruitment ROI 34

Harvard Business

JANUARY 4, 2018

Second, the ABU team is paid using variable compensation, based on projects that have been fully implemented and based on their ROI. Finally, the results have been presented at industry forums and recognized in international contests. Recruiting this high-demand skill set was not easy. Rigorous assessment of results.

Company 28

Company Recruiting Recruitment Financial 28

1 to 1

DECEMBER 13, 2021

Invest and act on great customer experience Understanding the importance of building an organizational CX competency is a crucial first step, but without an executable strategy, organizations will continue to lag industry leaders. 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience?

Metrics 26

Metrics Tools Case Interview Strategy 26