Remove Benchmarking Remove Industry Remove Recruiting Remove ROI
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How My Company Created an Apprenticeship Program to Help Diversify Tech

Harvard Business

Despite recent efforts to increase diversity in tech, the hiring and retention rates of underrepresented groups in the industry remain abysmal. I interviewed more than 50 people from underrepresented groups who have made it in the tech industry, asking them to help me understand why they weren’t applying for my open tech jobs.

Company 34
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How One Company Made Its Analytics Investment Pay Off

Harvard Business

Second, the ABU team is paid using variable compensation, based on projects that have been fully implemented and based on their ROI. Finally, the results have been presented at industry forums and recognized in international contests. Recruiting this high-demand skill set was not easy. Rigorous assessment of results.

Company 28
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6 ways to renew (and stick to!) your CX vows

1 to 1

Invest and act on great customer experience Understanding the importance of building an organizational CX competency is a crucial first step, but without an executable strategy, organizations will continue to lag industry leaders. 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience?

Metrics 26