Benchmarking Change Management Retail Study 
Harvard Business
MAY 8, 2017
But when you look more deeply into whether those organizations are truly redefining what they are and what they do, stories of successful change efforts are exceptionally rare. Some companies that made the list were obvious choices; for example, the biggest online retailer now gets most of its profit from cloud services (Amazon).
Harvard Business
MAY 3, 2016
It’s worth noting that the companies and business units in my study were tracked between 2001 and 2007. A: Best Buy, the largest dedicated consumer electronics retailer in the United States, provides a good example of a company that developed an outside-in orientation by tackling its own internal silos.
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