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What the Best Transformational Leaders Do

Harvard Business

How effectively has the company adapted its legacy business to change and disruption, giving it new life? How have the firm’s growth, profits, and stock performance compared to a relevant benchmark (NASDAQ for a tech company, for example, or DAX Index for a German firm) during the transformation period? Financial performance.

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The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

Ranjay Gulati, the Jaime and Josefina Chua Tiampo Professor of Business Administration at HBS, heads the Advanced Management Program — which empowers executives with the management expertise and cross-functional perspective to drive performance across domains, industries, and borders. And what are the benchmarks of success?