The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION
Harvard Business
MAY 3, 2016
The company applied the same concerted effort toward serving other valuable customer segments it had discovered, including small business owners and music aficionados. And what are the benchmarks of success? In addition, Best Buy acquired Geek Squad to broaden its footprint into installation of equipment.
Let's personalize your content