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A Tool to Map Your Next Digital Initiative

Harvard Business

Examples include defining and agreeing on new work practices, creating a blueprint for business processes, agreeing on changes to job roles and responsibilities, establishing new performance-management systems, training in new business skills as well as the more obvious training and education in using the new system, and so on.

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The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

Best Buy responded by reengineering the design of its stores and training some of its staff to be generalists who could help women traverse their stores. And what are the benchmarks of success? Furthermore, most women sought installation help from store staff but were turned away. Q: How long does this process generally take?