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A Tool to Map Your Next Digital Initiative

Harvard Business

The resultant network shows how each of the expected benefits will be delivered through a combination of technology and business changes and how these are related to each other. If those linkages cannot be developed, then those investments should not be pursued. Insight Center. Operations in a Connected World. Sponsored by Accenture.

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The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

Q: What are some of the institutional barriers to developing an outside-in orientation? A: Developing an outside-in orientation is difficult to achieve because it requires both insight and action. Developing the Global Leader. And what are the benchmarks of success? Q: How long does this process generally take?