Remove Automotive Remove Benchmarking Remove Training Remove Travel
article thumbnail

Customer intent is a treasure trove of actionable data hiding in plain sight

1 to 1

By looking at the CX lifecycle though granular intents, companies can 1) benchmark where they are strong/blemished, 2) identify where a human touch in a contact center helps/over-indexes the needs of a customer, and 3) solve for customers’ CX needs with surgical precision.”

Data 29
article thumbnail

Brews, News and Booz & Company: Interview and Culture Insights

Management Consulted

Automotive. Exit Opportunities: Exit opportunities from Booz & Company are not as extensive as MBB, because the network of the pure strategy firm is still new, the training still untested, and the prestige still growing. They travel quite a bit, but their hours are slightly less than BCG or McKinsey and on par with Bain.