Harvard Business

MAY 30, 2016

Even without speaking the local language, you can learn a huge amount about a country’s culture from tuning into local television shows, especially comedy programs. Being able to tune into a culture without pre-conceived biases or judgment is a skill all leaders need in complex, global organizations. Managing Across Cultures.

Culture 28

Culture Turnaround Interviews Hotels 28

Harvard Business

OCTOBER 17, 2016

What she learned informed her strategy for the turnaround, which she then communicated through a series of town halls, roundtables, and memos. In fact, she logged nearly 200,000 miles that first year as she traveled to each site to share the strategy and reignite enthusiasm about the future of Xerox. Hope rekindled. Energy returned.”

Turnaround 28

Turnaround How To Survey Enterprise 28

Harvard Business

DECEMBER 22, 2016

In the end, a combination of unattainable objectives, an environment that lacked transparency, and a culture where failure was not perceived to be a viable option, led some VA administrators and clinic staff to manipulate data to make it appear as though the wait time goal was being achieved.

Culture 28

Culture Leadership Resources Healthcare 28

Harvard Business

FEBRUARY 24, 2017

The quickest way to spring the short-term trap is to set overly ambitious targets — the kind that make the CEO a hero with investors in the short term, but threaten the long-term plan by, for instance, skimping on scheduled maintenance, cutting R&D investment, and shrinking travel and training budgets.

Metrics 32

Metrics Study Financial Operations 32