Airlines Leadership Metrics Recruiting 
Harvard Business
APRIL 20, 2016
You’re competing against platforms like Uber in transportation, Google in automotive, Airbnb in hospitality, LinkedIn in recruiting, Netflix in television, and the list goes on. Key performance metrics, such as “intent to return,” driven by expensive tickets and long lines, were worsening.
Harvard Business
APRIL 22, 2016
Airline pilots must pass a simulator exam before licensure; violinists must audition before joining a world-class orchestra; comedians must prove they are funny before becoming a Saturday Night Live cast member. They all use some version of tryouts or auditions to select their talent. The winner?
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