Rick Conlow

MAY 17, 2023

Southwest Airlines: Southwest Airlines is known for its strong commitment to servant leadership. As a result, the airline has consistently ranked high in customer satisfaction and employee engagement. The company’s founder, Herb Kelleher, believed that putting employees first was the key to success.

Leadership 112

Leadership Training Training Airlines 112

Tom Spencer

MARCH 21, 2020

Successful startups grow by building a product or service that meets the needs of customers. From airlines to banks we experience this all the time. For example, a top airline, Emirates, does not have a clear policy on whether backpacks are included separately in cabin baggage or not.

Banking 88

Banking Airlines Insurance Insurance 88

Tom Spencer

MARCH 21, 2020

Successful startups grow by building a product or service that meets the needs of customers. From airlines to banks we experience this all the time. For example, a top airline, Emirates, does not have a clear policy on whether backpacks are included separately in cabin baggage or not.

Banking 78

Banking Airlines Insurance Insurance 78

Consultant Ninja

JULY 17, 2009

Keep us "posted" Re: client service, I dared raise the point in a team meeting the other day that I didn't feel we were really adding value for our client, and nearly got my head bitten off. Good for you for hanging on to your ethics and for not being afraid to admit the emperor has no clothes. Productivity. (6).

Consulting 100

Consulting Management Oliver Wyman Airlines 100