Rick Conlow

MAY 17, 2023

Grasp Servant Leadership principles, popularity, and payoff to begin to excel as a leader. With employee engagement and retention on a decline this leadership approach is long overdue. Robert Greenleaf first introduced the Servant leadership style in his 1970 essay, “The Servant as Leader.”

Leadership 112

Leadership Training Training Airlines 112

Management Consulted

SEPTEMBER 25, 2016

The Net Promoter Score is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company, and Satmetrix in 2003. Because customers are key to bringing about this change, customer satisfaction metrics helps to see the true story. Want to find out what the Ultimate Question is? WHY READ IT?

Bain 100

Bain Survey Banking Metrics 100

Harvard Business

DECEMBER 20, 2016

Good leadership certainly helps, but more often than not, the organization will revert to business as usual. That’s why it’s imperative to ensure your strategy deeply resonates with your organizational culture. “The learning curve in any industry is steep, but it is particularly so in the airline industry.

Energy 28

Energy Airlines Culture Retail 28

LSA Global

SEPTEMBER 28, 2020

Lasting Culture Change as a Competitive Advantage. Successful leaders recognize the power of a healthy corporate culture to bolster their success; they also understand how a negative corporate culture can undermine performance. Strong positive cultures accelerate desired change rather than hinder it.

Culture 36

Culture How To Airlines Metrics 36