Airlines Consulting Insurance Process Improvement 
Tom Spencer
MARCH 21, 2020
From airlines to banks we experience this all the time. Gyms and insurance companies are particularly notorious for this. The customer feels cheated if some additional charge comes up on their credit card or if they are denied some discount or insurance claim which was very publicly advertised.
Tom Spencer
MARCH 21, 2020
From airlines to banks we experience this all the time. Gyms and insurance companies are particularly notorious for this. The customer feels cheated if some additional charge comes up on their credit card or if they are denied some discount or insurance claim which was very publicly advertised.
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