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7 Critical Success Factors for Project Based Firms to Consider in 2024

Progressus

In today’s data-centric digital landscape, intelligence is central to any business strategy, especially as we look towards 2024. Critical success factors (CSFs) represent the key areas or conditions you need to master for your business strategy to be successful. Are project operations, sales, customer service, etc.

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5 retail strategies that are here to stay

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To better understand this, let’s explore the 5 retail strategies that are defining the industry and unlocking success on all fronts. With post-pandemic online shopping increasing and deals running longer and earlier, consistent quality and service levels are essential to keep operations running smoothly and customers happy.

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How Agile Teams Can Help Turnarounds Succeed

Harvard Business

Agile — the management approach that relies on small, entrepreneurial, close-to-the-customer teams — has a reputation that reflects its rapid adoption in software development. It is most definitely not for big, old-line companies that are facing an existential crisis and require a full-scale turnaround.

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Why the Insurance Industry Can’t Risk Overlooking Artificial Intelligence - SPONSOR CONTENT FROM COGNIZANT

Harvard Business

Improved operational efficiency: AI-based needs analysis systems allow insurers to not only improve their probability of lead-to-quote conversion but also re­duce turnaround time conversions. Insurers should focus the case for a proof of concept on activities that require agility, automation, and continuous innovation.

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2021 Black Friday guide: 5 CX strategies for retailers this holiday season

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To prepare for another round of deals, delays, and determination here are 5 key strategies retail customer service can employ to win 2021’s Black Friday. Strategy #1: Deploy flexible WFH staff for the holiday rush. Strategy #2: Support from the cloud for an optimal shopping experience. Black Friday shopping is stressful.

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7 Tenets of a Good CEO Succession Process

Harvard Business

While some situations demand outside successors — such as a turnaround or a discontinuous shift in the industry and strategy – we believe that internal candidates remain the future CEOs-of-choice. Align the board on future CEO profiles that are driven by business strategy. Insight Center. The 21st-Century CEO.