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How Avaya Turned Around Its Customer Ratings

Harvard Business

In 2011 Avaya had a major likability problem, and the according market performance you would expect. Embrace Agile Methods for Responding to Customers. The key to this transformation was an innovation approach common in the software industry: agile invention methodology. The risk had been managed well.

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How Agile Teams Can Help Turnarounds Succeed

Harvard Business

Agile — the management approach that relies on small, entrepreneurial, close-to-the-customer teams — has a reputation that reflects its rapid adoption in software development. It is most definitely not for big, old-line companies that are facing an existential crisis and require a full-scale turnaround.