Progressus

NOVEMBER 10, 2023

Agility Evolution Agile transformation represents an ongoing effort to improve efficiency and effectiveness of the organization. Leading organizations have the agility and flexibility needed to respond to disruptions, evolve with market conditions, and act on emerging trends without clunky processes holding them back.

Agile 52

Agile Tools Data Talent 52

1 to 1

AUGUST 18, 2021

Meeting these challenges while reducing cost to serve will require a digital-first, customer-centric approach. More often we are seeing digitally transforming legacy support systems as a key to meeting modern expectations. These roll up into what we call ‘effortless’ experiences, which will define the new age in retail.

Retail 26

Retail Strategy Strategy Strategy& 26

1 to 1

DECEMBER 7, 2021

When volume surges or the unexpected happens, organizations can pivot and scale support capacity quickly to meet customer needs across channels. And of course, the cloud’s ability to react with speed and agility based on fluctuating volume will be key this holiday season. Strategy #3: Combine automation & empathy.

Retail 26

Retail Strategy Strategy Strategy& 26