Tom Spencer

MARCH 21, 2020

The customer feels cheated if some additional charge comes up on their credit card or if they are denied some discount or insurance claim which was very publicly advertised. A good example would be a sales person providing inaccurate information to the customer just to make that sale. Shifting employee attitudes.

Banking 88

Banking Airlines Insurance Insurance 88

Tom Spencer

MARCH 21, 2020

The customer feels cheated if some additional charge comes up on their credit card or if they are denied some discount or insurance claim which was very publicly advertised. A good example would be a sales person providing inaccurate information to the customer just to make that sale. Shifting employee attitudes.

Banking 78

Banking Airlines Insurance Insurance 78

Tom Spencer

JUNE 10, 2014

How many cars, traffic lights, street signs and advertisements? While they were focusing on CD sales and law suits, Apple came along and launched the iTunes Music Store, which is now the world’s largest music retailer with revenues exceeding $12 billion per year. Let’s use an example from your life. How many items of clothing?

Retail 127

Retail Deloitte Video Sports 127

Consulting Matters

APRIL 24, 2020

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. Well, you’re spending more money on a process that’s still broken.

Interviews 156

Interviews Company Marketing Operations 156