Tom Spencer

MARCH 21, 2020

Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. You are not transparent or operate in bad faith. Operate in good faith: Your relationship with your customer does not stop at the point of sale.

Banking 88

Banking Airlines Insurance Insurance 88

Tom Spencer

MARCH 21, 2020

Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. You are not transparent or operate in bad faith. Operate in good faith: Your relationship with your customer does not stop at the point of sale.

Banking 78

Banking Airlines Insurance Insurance 78

Harvard Business

OCTOBER 4, 2018

It’s not possible to eliminate all transactional tasks, but by diving into the details of existing processes, leaders can challenge the status quo and help simplify processes that reduce these tasks. For instance, one of our teams was responsible for launching online advertising campaigns.

Productivity 50

Productivity Tools Efficiency Meeting 50

Consulting Matters

APRIL 24, 2020

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. I’m not a strict operator. Sometimes it’s not operational capacity.

Interviews 156

Interviews Company Marketing Operations 156