Tom Spencer

MARCH 21, 2020

The customer feels cheated if some additional charge comes up on their credit card or if they are denied some discount or insurance claim which was very publicly advertised. Improve your processes and invest in technology. The customer needs to know what they are signing up for and what their obligations are.

Banking 88

Banking Airlines Insurance Insurance 88

Tom Spencer

JUNE 10, 2014

How many cars, traffic lights, street signs and advertisements? Consult widely with a range of people to help you see aspects of a problem that you might have filtered. Management Consulting' Let’s use an example from your life. Take, for example, your commute to work this morning – how many people did you see?

Retail 127

Retail Deloitte Video Sports 127

Tom Spencer

MARCH 21, 2020

The customer feels cheated if some additional charge comes up on their credit card or if they are denied some discount or insurance claim which was very publicly advertised. Improve your processes and invest in technology. The customer needs to know what they are signing up for and what their obligations are.

Banking 78

Banking Airlines Insurance Insurance 78

Consulting Matters

APRIL 24, 2020

Interview Transcript: Betsy Jordyn : Hey, it’s Betsy Jordyn of the Consultant’s Institute, and I’m so excited to interview Charles Browne. Like I know in my experience consulting, a lot of leaders actually feel bad. And our topic today is really focusing on those product companies. So, I’m not a strict engineer.

Interviews 156

Interviews Company Marketing Operations 156