2022 Benchmarking Development Metrics 
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DECEMBER 13, 2021
Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Step #4: Develop a digital transformation strategy Now that your current capabilities and future goals have been collected, it’s time to act.
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MARCH 21, 2023
airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We For healthcare, Feaster said timely intelligence around frequency of patient visits, communications channels with highest engagement, and other benchmarks can provide cues to guide next moves to enhance the experience.
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