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6 ways to renew (and stick to!) your CX vows

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Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience?

Metrics 26
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Why an Innovation Culture Matters

Organizational Talent Consulting

According to a recent global study by the Boston Consulting Group, more than two-thirds of executives have identified innovation as one of their top three business priorities. recruiting, rewarding, recognizing, and developing innovation champions. 2022) Overcoming the innovation readiness gap. References: BCG. De Selding, B.

Culture 52