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DECEMBER 13, 2021
Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience?
Organizational Talent Consulting
MARCH 7, 2022
recruiting, rewarding, recognizing, and developing innovation champions. Cultures that produce innovation create innovation teams, address the "lack of time" barrier, hold employees accountable, provide persuasive prompts for innovation, and recruit, reward, recognize, and develop innovation champions. References: BCG. De Selding, B.
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