2021 Metrics Recruitment Training 
1 to 1
MARCH 28, 2022
According to a Pew Research Center report, “The State of Gig Work in 2021,” 9% of U.S. Companies can also recruit brand advocates or domain experts as gig workers, creating a highly informed and passionate service experience. Measure the right behavior Make sure a gigCX worker’s performance metrics are aligned with the right results.
1 to 1
DECEMBER 22, 2021
With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? And the contact center industry is not exempt. Eliminate waste from operations.
Expert insights. Personalized for you.
52 
Let's personalize your content