Remove 2021 Remove Efficiency Remove Metrics Remove Productivity
article thumbnail

The Central versus Decentral Dilemma: How the HR Practitioner can Facilitate a “Center-Led” Solution

Kates Kesler

Work and decisions often become centralized at a corporate level for a variety of good reasons – to drive common strategy and policy, to consolidate work for efficiency and scale, to leverage scarce talent through centers of expertise. Efficiencies are lost in the cost of overhead. Production performance. An Example.

Agile 65
article thumbnail

EX = CX: How to create a thriving gigCX model

1 to 1

According to a Pew Research Center report, “The State of Gig Work in 2021,” 9% of U.S. In addition to greater flexibility, gig workers are less restricted by geographic limits, reducing the need for physical infrastructures reduces costs and increases efficiency. adults are current or recent gig workers. workforce by 2023.

How To 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

2022 wage strategies: How contact centers can face the Great Resignation

1 to 1

In the face of the Great Resignation, industries across every sector are faced with a harsh reality: give your employees a healthy and productive work environment or they will leave you. We see that investing up front in talent is the most efficient way to simultaneously improve your customer experience and your bottom line.

article thumbnail

Transformational Leadership: Changing Culture to Fuel Financial Success

Organizational Talent Consulting

According to the Business Roundtable, made up of the CEOs of 181 largest corporations, the principal purpose of a corporation is no longer only to maximize shareholder return (Business Roundtable, 2021). Research has linked organizational culture to employee morale, commitment, health, and productivity (Schein & Schein, 2016).

Culture 52