2016 Efficiency Metrics Process Improvement 
LSA Global
DECEMBER 6, 2017
Some lawmakers seek improvement through better technology. Some blame low morale (TSA ranked 303 rd out of 305 government agencies in 2016). Certainly something has to change…they need to do a root cause analysis and improve performance. So far, no one really knows the exact reason for the high failure rates.
Harvard Business
NOVEMBER 16, 2016
In March of 2016 we expanded the refund program system-wide to include all patients and all forms of patient individual financial responsibility (copayment, coinsurance, and deductible). There is also some limited evidence that certain efforts to improve patient satisfaction can actually reduce quality outcomes.
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