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Improving the Patient Experience: People, Process, Place Model

Tom Spencer

In 2015, hospitals either lost or gained 1.5% A model that healthcare and health system leaders use, supported by the American Society for Healthcare Engineering ( ASHE ), in order to evaluate and address patient satisfaction is the “people, process, place” model. of their Medicare payments based on their score. References: Kenney, L.

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How to Get Your Team to Use Their Vacation Time

Harvard Business

In one study, researchers found that employees fear that their manager will think less of them for taking vacation. A 2015 HBR article by Ron Friedman is a treasure trove of facts about the benefits to reaction time, creativity, and engagement. So if vacation has such a good ROI, why are people taking less and less of it?

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Why GE, Boeing, Lowe’s, and Walmart Are Directly Buying Health Care for Employees

Harvard Business

HDP is a third-party administrator with expertise in the development and management of travel surgery programs, providing strategic and operational management of this program. Geisinger Health System began partnering with Walmart around cardiac surgery in 2012, and joined ECEN for spinal surgery in 2015.