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Why I'm Cynical about the Consulting Profession | Consulting and.

Consulting and Organizational Management

Why I’m Cynical about the Consulting Profession By John Dupre on April 14, 2013. So, we’d be sitting with a group of managers listening to them talk about their difficult issues. team building, coaching, a visioning conference, a process improvement project, etc. Career Management. Read more.]. Read more.].

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Improving the Patient Experience: People, Process, Place Model

Tom Spencer

A model that healthcare and health system leaders use, supported by the American Society for Healthcare Engineering ( ASHE ), in order to evaluate and address patient satisfaction is the “people, process, place” model. Health Care Management Review,28(3), 254-264. 2013) (1st edition). People: Teamwork makes the dream work.

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“Social Media Crisis” and Other Buzzwords that Need to Go

Melissa Agnes

Social media is an inevitable part of any crisis today, as well as a crisis communication tool that needs to be effectively used in order to help manage a crisis. In Fall 2013, the department rebranded the existing PR/social media course, PR2.0, Eric Chandler’s top 3 despised buzzwords. Written by Eric Chandler.

Media 101
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Leadership Development Should Focus on Experiments

Harvard Business

Industry research, for example, shows that companies spent more than $24 billion on leadership and management training worldwide in 2013, an increase of 15% from 2012. Underlying this notion was the lack of tangible results that could be attributed to management training. One experiment generated a 2.6%