2013 Change Management Information Technology Metrics 
Harvard Business
JULY 19, 2016
From just a few thousand queries a month in 2013, ABIe now handles 100,000 — from all of the company’s employees, and not just from agents. A new version of ABIe will soon be taking queries directly from the customers. Don’t make your AI too lite.
Management Consulted
NOVEMBER 2, 2015
Information Technology. Business Process Management. Change Management. In 2013 alone, 2,861 instructor-led courses were offered by the firm. More accolades include: Association of Management Consulting Firms – Excellence in Consulting: Corporate Responsibility/Humanitarian (2014). Human Resources.
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