The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION
Harvard Business
MAY 3, 2016
And what are the benchmarks of success? Some of this research is featured in a forthcoming article titled “Roaring Out of Recession” in the March 2010 issue of the Harvard Business Review. Q: How long does this process generally take? A: I see the move toward customer-centricity as a journey.
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