Improving the Patient Experience: People, Process, Place Model
Tom Spencer
MAY 6, 2018
The most commonly used measure of patient satisfaction is the Hospital Consumer Assessment of Healthcare Providers and Systems ( HCAHPS ). One example of a ‘process’ question, proposed by Eileen Malone at Mercury Healthcare Consulting, would be: “How often was the area around your room quiet at night?”. Conclusion. and Cmiel, C.
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