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How the Architecture of Hospitals Affects Health Outcomes

Harvard Business

“Social design,” a term whose roots go back several decades, fully entered the lexicon around 2006. Cofounded by Michael Murphy, a Harvard-trained architect who has devoted himself to improving the social impact of built environments, MASS is changing the way hospitals are designed and constructed.

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Reflecting on David Garvin’s Imprint on Management

Harvard Business

I’ll fast-forward through the next decade, when Garvin, trained in operations, helped to answer the question much of America was obsessed with at the time: How Japanese automakers could make higher-quality, more-reliable cars than Americans, while charging less for them. Hammond, Ralph L.