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What Sales Teams Should Do to Prepare for the Next Recession

Harvard Business

In the 2001 recession, total sales for the S&P 500 declined by 9% from its pre-recession peak to its trough 18 months later—almost a year after the recession officially ended. Our recent benchmarking of nearly 900 B2B companies underscores the importance of these tools. Detect and reinforce effective behaviors.

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Rating the English Proficiency of Countries and Industries Around the World

Harvard Business

Since 2001, English has been the international language of pilots and air traffic controllers, and airlines across the world have invested in English training programs for pilots, flight attendants, and other customer-facing staff. Benchmark English proficiency. In the aviation industry, miscommunication can be fatal.

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The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

It’s worth noting that the companies and business units in my study were tracked between 2001 and 2007. And what are the benchmarks of success? One of JLL’s main clients, Bank of America [BofA], told JLL in 2001 that it no longer wanted to deal with each of JLL’s business units independently.