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Reflecting on David Garvin’s Imprint on Management

Harvard Business

Garvin was a generalist more than a specialist, perhaps because he came of age at HBS during the 1980s, when the school’s primary focus was the development of skilled general managers. Case closed (until engineers develop an algorithm that does the job better). That quality made him (arguably) the quintessential HBR author.

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The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

It’s worth noting that the companies and business units in my study were tracked between 2001 and 2007. Q: What are some of the institutional barriers to developing an outside-in orientation? A: Developing an outside-in orientation is difficult to achieve because it requires both insight and action.