The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION
Harvard Business
MAY 3, 2016
It’s worth noting that the companies and business units in my study were tracked between 2001 and 2007. And what are the benchmarks of success? They shift their culture so that some of these ideas begin to permeate and shape the behaviors and actions of their employees. Q: How long does this process generally take?
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