article thumbnail

Thinking lifetime (don't break the chain)

Seth Godin Blog

When a customer shows up at their website then, searching for a new feature like eprinting or getting their wireless to work, it''s both an opportunity and warning sign. Assuming that your competitors are just as selfish and metric-driven as you are isn''t a great strategy, because you''re still losing when you break the chain.

article thumbnail

How Digital Health Care Can Help Prevent Chronic Diseases Like Diabetes

Harvard Business

One of the key metrics that the Omada program tracks is participants’ weight. The scale connects without the need for a home wireless network and requires no set-up beyond the insertion of a battery, making the program more accessible for elderly or low-income participants who may not be tech-savvy. Emphasis on outcomes.