Improving the Patient Experience: People, Process, Place Model
Tom Spencer
MAY 6, 2018
A model that healthcare and health system leaders use, supported by the American Society for Healthcare Engineering ( ASHE ), in order to evaluate and address patient satisfaction is the “people, process, place” model. Process: Each Step Matters. Journal of Nursing Care Quality, 23(3), 216-224. and Cmiel, C. doi: 10.1097/01.
Let's personalize your content