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Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

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And, while some customer service associates may initially fear automation – perhaps worrying it will take over part or all of their job – smart automation actually prepares employees with the tools they need so they’re ready to hit the ground running when volume surges hit.

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A Transformation Is Underway at U.S. Veterans Affairs. We Got an Inside Look.

Harvard Business

Obama nominated Robert McDonald , an Army veteran and experienced executive who had honed his leadership skills during a 33-year career at Proctor and Gamble, to attempt the difficult turnaround. On July 30, 2014, exactly 13 months after retiring as P&G’s Chairman and CEO, McDonald was sworn in as the Secretary of Veterans Affairs.

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