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Health Care Providers Can Use Design Thinking to Improve Patient Experiences

Harvard Business

AUGUST 31, 2017

For instance, a team investigating several no-shows would quickly see that many cases do not necessarily involve a patient’s forgetfulness or time management. They would seek out patterns and aim to define the real problem at hand.

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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

OCTOBER 23, 2017

It was meant to be a win-win: Patients and their families would get a better, more personalized hospital experience, and doctors could spend less time managing patients and more time practicing medicine. ” It was true that the PCEs they’d hired didn’t have medical training.

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Health Care Providers Can Use Design Thinking to Improve Patient Experiences

Case Study: Are Our Customer Liaisons Helping or Hurting?

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