Government, Metrics and Process Improvement - Management Consulting Connection

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Government

Metrics

Process Improvement

Is More Effective Training the Answer?

LSA Global

DECEMBER 6, 2017

Some lawmakers seek improvement through better technology. Some blame low morale (TSA ranked 303 rd out of 305 government agencies in 2016). Certainly something has to change…they need to do a root cause analysis and improve performance. So far, no one really knows the exact reason for the high failure rates.

Training

Training Training Process Improvement Metrics

2022 wage strategies: How contact centers can face the Great Resignation

1 to 1

DECEMBER 22, 2021

The need for rapid information on vaccinations, employment, and government mandates has skyrocketed the need for self-service and deflection to help manage volume surge. In the face of the Great Resignation, the efficiency gained from automation, process improvements, and talent acquisition/retention must be re-invested to retain talent.

Strategy

Strategy Strategy Strategy& Talent

Is More Effective Training the Answer?

2022 wage strategies: How contact centers can face the Great Resignation

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