Government, Metrics, Process Improvement and Talent - Management Consulting Connection

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2022 wage strategies: How contact centers can face the Great Resignation

1 to 1

DECEMBER 22, 2021

In order to foster and retain talent, here are 4 strategies that can used to create a healthier and more cost-effective contact center environment. We see that investing up front in talent is the most efficient way to simultaneously improve your customer experience and your bottom line. Put employee needs on top. and elsewhere.

Strategy

Strategy Strategy Strategy& Talent

Is More Effective Training the Answer?

LSA Global

DECEMBER 6, 2017

Some lawmakers seek improvement through better technology. Some blame low morale (TSA ranked 303 rd out of 305 government agencies in 2016). Certainly something has to change…they need to do a root cause analysis and improve performance. So far, no one really knows the exact reason for the high failure rates.

Training

Training Training Process Improvement Metrics

2022 wage strategies: How contact centers can face the Great Resignation

Is More Effective Training the Answer?

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