Harvard Business

MAY 20, 2016

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Service increasingly was hit or miss, and Forbes Travel Guide issued a preliminary rating that would have docked the restaurant a star. Later, he privately told me he was thinking of leaving the hotel.

Operations 29

Operations Hotels Case Interview Finance 29

Harvard Business

MAY 8, 2017

The list includes a health care company that was once near bankruptcy (DaVita), a software firm whose stock price stagnated for a decade (Microsoft), a travel website that faced overwhelming competition (Priceline), a food giant that seemed to lose its focus (Danone), and a steel company that faced new pressure from lower-cost rivals (ThyssenKrupp).

Methodologies 49

Methodologies Culture Metrics Company 49

Tom Spencer

APRIL 14, 2018

UBER and Air-BNB are the companies who have perfected this model and have radically democratized the taxi and hotel industries, tapping into un-utilized excess capacities and ultimately making the economic system more efficient. Success of crowdsourcing as a business model.

Consulting 84

Consulting Talent Enterprise Industry 84