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5 retail strategies that are here to stay

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At the 2020 National Retail Federation , on the eve of the pandemic, our writers noted that the future of retail was about removing barriers. Among so much change this much remains true, but how do we make retail experiences as easy and enjoyable as possible in our post-COVID world? Retailers need to remain nimble.

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PARADE Method

CaseInterview.com

Did you just show up at the sales meeting? Traditionally, the Christmas retail season kicks off on November 26th (the U.S. retail sales in only 30 days. Many brick and mortar retailers see a 100% - 200% growth in monthly sales during the peak season. The servers we wanted had a two-week turnaround time.

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2021 Black Friday guide: 5 CX strategies for retailers this holiday season

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Retailers will face customers supercharged by digital centricity who are fighting product shortages, higher prices, busy schedules, and holiday craziness. To prepare for another round of deals, delays, and determination here are 5 key strategies retail customer service can employ to win 2021’s Black Friday.

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