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Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

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Streamlining Efficiency. RPA lets associates focus on more worthwhile tasks: improving customer experience , driving bottom-line results, and reducing turnaround time – all with the capability of completing processes and requests around the clock and eliminating human error. Most likely, the answer is: both.

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5 retail strategies that are here to stay

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The scalability and efficiency of at-home employment allows retailers to easily to accommodate fluctuating interaction volumes during peak seasons, a perk not easily available through traditional means. RPA and RDA software works in unison to minimize disruption and facilitate more efficient CX delivery from first-impressions to checkout.

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