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Why CRM Projects Fail and How to Make Them More Successful

Harvard Business

DECEMBER 20, 2018

In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. Broadcast this message loud and clear from the CEO and sales leadership. Implement your CRM with that in mind and you’ll be pleased with your ROI. PM Images/Getty Images. The numbers ranged from 18% to 69%.

Sales 43
Sales Metrics How To Tools 43
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How Learning and Development Are Becoming More Agile

Harvard Business

OCTOBER 11, 2016

Our research at the Agile Talent Collaborative reinforces findings from Accenture and other consulting and research firms: the use of freelancers — or agile talents as we call them — is growing, and for reasons that go well beyond cost efficiency. A growing percentage of this investment supports peer learning.

Agile 28
Agile Development Talent Deloitte 28
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