tech-and-innovation 
BCG
AUGUST 31, 2016
Thanks to digital innovators such as Amazon and Netflix—not to mention travel industry disruptors such as Uber and Air-bnb—consumers’ expectations are on the rise. See Travel Innovated: Who Will Own the Customer, BCG Focus, January 2016.) Article Wednesday, August 31, 2016. Airlines need to get personal with their customers.
BCG
AUGUST 30, 2016
Digital innovations in the customer interface can create “stickier,” more valuable relationships. Digital innovations in the customer interface can create “stickier,” more valuable relationships. Article Tuesday, August 30, 2016. International trade has tripled as a share of global GDP since 1945, and banks have done well from it.
Expert insights. Personalized for you.
75 
Let's personalize your content