eBook Interviews Metrics Recruitment 
1 to 1
DECEMBER 13, 2021
Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer. In this step, you’ll want to build out the logistics, timeline, objectives, and metrics that will help your organization achieve CX success.
Consulting Success
JANUARY 29, 2018
What kind of metric do you use to measure that in terms of compensation based on great client work? I think their recruiters love that because it’s an annuity for them. I interview interesting and novel thought leaders to help share their ideas and also get seen as part of their network as well. It’s very aggressive.
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