eBook Industry Metrics Recruiting 
1 to 1
DECEMBER 13, 2021
Invest and act on great customer experience Understanding the importance of building an organizational CX competency is a crucial first step, but without an executable strategy, organizations will continue to lag industry leaders. 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience?
Consulting Success
JANUARY 29, 2018
What kind of metric do you use to measure that in terms of compensation based on great client work? I began my career at a time where the consulting industry was getting a well-earned bashing by the media and by writers and thought leaders. I think their recruiters love that because it’s an annuity for them.
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