Achieving and Sustaining Customer Experience Leadership
Rick Conlow
NOVEMBER 20, 2022
However, executives are focused on their industry, finances, marketing, and profitability. In summary, those leaders and companies who persevere (Wegmans, Disney, Nordstrom’s, and others), receive the payoff in greater sales growth, customer loyalty, employee loyalty, and profit. See our eBook: The Customer has the Power.
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