First, You’ve Got to Show That You Care
Markovitz Consulting
NOVEMBER 26, 2018
That may be fine if you’re running an espresso bar, but not in an industrial facility without air-conditioning, where the temperature can easily reach 90 degrees in the summer. Shook explains that what changed the culture at NUMMI wasn’t an abstract notion of “employee involvement” or “a learning organization” or even “culture” at all.
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