Improving the Patient Experience: People, Process, Place Model
Tom Spencer
MAY 6, 2018
One example of a ‘process’ question, proposed by Eileen Malone at Mercury Healthcare Consulting, would be: “How often was the area around your room quiet at night?”. Journal of Nursing Care Quality, 23(3), 216-224. His free moments are spent traveling and enjoying sporting events with his wife and daughter. and Cmiel, C.
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