Markovitz Consulting
MAY 1, 2019
The authors state that companies adopting business process reengineering are so focused on the future state that they ignore a thorough analysis of the current state. Conversely, companies that adopt an incremental improvement approach tend to spend too much time on analyzing the “as-is.”
Harvard Business
JUNE 13, 2018
If the goal is to go beyond basic labor arbitrage savings to improve the process — and it should be — then companies need a good understanding of both their existing business processes and the new processes they want RPA to enable before implementing the technology. However, many companies don’t do that.
1 to 1
AUGUST 30, 2021
Keywords and trends, customer sentiment, and process analysis can help improve sales engagements and improve future interactions on the phone or through digital channels. As a result, the company achieved a 12% increase in revenue in 3 months, reactivated 33 accounts in five weeks, and generated >$20k in win-back account revenue.
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